Special orders, custom panels, custom cables do not qualify for free shipping and are not returnable.
RETURNS IN GENERAL
Returns of most items may be made within 30 days of purchase. Items must be unused and in pristine condition as described in detail below. After 30 days all sales are final. Once you have obtained a return authorization your return must be delivered to us within 14 days.
Gift Certificates may not be returned or exchanged for cash. Special order items, 230 Volt European equipment and cut lengths of wire or other material sold by the foot are also not returnable. Fuses may only be returned if the package is unopened.
RETURN AUTHORIZATION AND RESTOCKING CHARGES
Items must be unused. If you have installed an item it cannot be returned. Only items in their original condition with all packaging, accessories, instruction manuals, warranty cards, and UPC codes will be accepted. Fuses and batteries can only be returned in unopened boxes. Login to your account to request a return authorization. See Instructions on how to login to your account and request a return. You must obtain a return authorization before sending materials, returns without authorization may be refused. Refunds will only be made after materials have been tested and found to be in their original condition.
Items that had free or reduced shipping, including flat rate shipping, may have a restocking fee of up to 10% applied to reimburse us for our outbound shipping costs. Batteries are automatically subject to a 35% restocking fee. Batteries can only be returned in unopened boxes. A restocking fee may also be assessed on items returned to us because the shipping address you gave was incorrect or because delivery was refused.
In addition to the above orders paid by Paypal will have the merchants Paypal fee deducted from the refund effective March 29th 2019 onwards. This is because Paypal will no longer refund the merchant fees after that date.
You are responsible for return shipping. Items being returned should be shipped with insurance using a shipping method that has tracking. Do not attach shipping labels to the manufacturers boxes, returns will only be accepted if the boxes are as new with no stickers, writing or or marking. Batteries and other heavy items need to be returned on a pallet in the same manner as they were shipped originally.
HOW TO SET UP A RETURN
DELIVERY OF LARGE OR HEAVY ITEMS
Batteries, transformers and other large heavy items are shipped by Road Freight on a pallet. Please make sure your delivery address can accommodate a shipment of this nature. You will either need to have a door wide enough to accommodate it or it will have to be unpacked outside. Note that most UPS stores will not accept a freight shipment unless you have made special arrangements in advance.
Sales Tax is charged on orders shipped to Arizona, Colorado and Maryland, this tax is collected at checkout. If you wish to claim tax exempt status please apply before your purchase so we can send you the relevant form to complete. Overseas orders may be required to pay taxes or duties on arrival at their destination. These overseas taxes are the responsibility of the recipient.
Updated January 2021 to further clarify packing and shipping instructions and further define return policy for batteries.