ORDERS IN GENERAL At PKYS we greatly appreciate your business. We do however reserve the right to not sell any order for any reason. SPECIAL ORDERS Special orders, custom panels, custom cables do not qualify for free shipping and are not returnable. RETURNS IN GENERAL Returns of most items may be made within 30 days of purchase. Items must be unused and in pristine condition as described in detail below. After 30 days, all sales are final. Once you have obtained a return authorization, your return must be delivered to us within 14 days. NON-RETURNABLE ITEMS Gift Certificates may not be returned or exchanged for cash. Special order items, 230 Volt European equipment and cut lengths of wire or other material sold by the foot are also not returnable. Fuses may only be returned if the package is unopened. RETURN AUTHORIZATION AND RESTOCKING CHARGES Items must be unused. If you have installed an item, it cannot be returned. Only items in their original condition with all packaging, accessories, instruction manuals, warranty cards, and UPC codes will be accepted. Fuses and batteries can only be returned in unopened boxes. Login to your account to request a return authorization. See Instructions on how to login to your account and request a return. You must obtain a return authorization before sending materials; returns without authorization may be refused. Refunds will only be made after materials have been tested and found to be in their original condition. Items that had free or reduced shipping, including flat rate shipping, may have a restocking fee of up to 10% applied to reimburse us for our outbound shipping costs. Batteries are automatically subject to a 35% restocking fee. Batteries can only be returned in unopened boxes. A restocking fee may also be assessed on items returned to us because the shipping address you gave was incorrect or because delivery was refused. In addition to the above, orders paid by PayPal will have the merchants PayPal fee deducted from the refund. This is because PayPal will no longer refund the merchant fees. RETURN SHIPPING You are responsible for return shipping. Items being returned should be shipped with insurance using a shipping method that has tracking. Do not attach shipping labels to the manufacturers boxes, returns will only be accepted if the boxes are as new with no stickers, writing or marking. Batteries and other heavy items need to be returned on a pallet in the same manner as they were shipped originally. HOW TO SET UP A RETURN DELIVERY OF LARGE OR HEAVY ITEMS Batteries, transformers and other large, heavy items are shipped by Road Freight on a pallet. A commercial address is required, a UPS store is not acceptable. Please make sure your delivery address can accommodate a shipment of this nature. TAXES Sales Tax is charged on orders shipped to Colorado, Florida, Maryland, New Jersey, Virginia, Massachusetts, Pennsylvania, and Washington. This tax is collected at checkout. If you wish to claim tax exempt status please apply before your purchase so we can send you the relevant form to complete. Overseas orders may require taxes or duties to be paid upon arrival at their destination. These overseas taxes are the responsibility of the recipient. SMS TERMS AND CONDITIONS By opting into SMS from a web form or other medium, or by sending us an SMS message, you are agreeing to receive SMS messages from PKYS INC. This includes SMS messages in reply to your questions or concerns. Message frequency varies. Message and data rates may apply. See privacy policy at https://shop.pkys.com/Privacy-Policy. Message HELP for help. Reply STOP to any message to opt out.
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