Special orders, custom panels, custom cables do not qualify for free shipping and are not returnable.
RETURNS IN GENERAL
Returns of most items may be made within 30 days of purchase. After 30 days all sales are final. Once you have obtained a return authorization your return must be delivered to us within 14 days.
Gift Certificates may not be returned or exchanged for cash. Special order items, 230 Volt European equipment and cut lengths of wire or other material sold by the foot are also not returnable. Fuses may only be returned if the package is unopened.
RETURN AUTHORIZATION AND RESTOCKING CHARGES
Only items in their original condition with all packaging, accessories, instruction manuals, warranty cards, and UPC codes will be accepted. Login to your account to request a return authorization. See Instructions on how to login to your account and request a return. You must obtain a return authorization before sending materials, returns without authorization may be refused. Refunds will only be made after materials have been tested and found to be in their original condition.
Items that had free or reduced shipping, including flat rate shipping, may have a restocking fee of up to 10% applied to reimburse us for our outbound shipping costs. Batteries are automatically subject to a 35% restocking fee. A restocking fee may also be assessed on items returned to us because the shipping address you gave was incorrect or because delivery was refused.
In addition to the above orders paid by Paypal will have the merchants Paypal fee deducted from the refund effective March 29th 2019 onwards. This is because Paypal will no longer refund the merchant fees after that date.
You are responsible for return shipping. Items being returned should be shipped with insurance using a shipping method that has tracking
HOW TO SET UP A RETURN
DELIVERY OF LARGE OR HEAVY ITEMS
Batteries, transformers and other large heavy items are shipped by Road Freight on a pallet. Please make sure your delivery address can accommodate a shipment of this nature. You will either need to have a door wide enough to accommodate it or it will have to be unpacked outside. Note that most UPS stores will not accept a freight shipment unless you have made special arrangements in advance.
Maryland Sales Tax (currently 6%) is charged on orders shipped to Maryland, this tax is collected at checkout. We also charge sales tax on Imtra items shipped to CA, WA, IL and MA. This tax is not collected at checkout and will be invoiced separately . Overseas orders may be required to pay taxes or duties on arrival at their destination. These taxes are the responsibility of the recipient.
Updated February 24th 2018