Posted by Peter Kennedy on 1/24/2023 to
System Integration
Below is a summary of the instructions detailed in the Video above
- Get your Cerbo GX (or other GX device) online with internet connection. You can use WiFi, a WiFi hotspot from your phone, or a wired ethernet connection to a router. If you have a wired ethernet connection to a router there is no extra set up involved. If you are using WiFi go to SETTINGS > WIFI > WIFI NETWORKS to connect the Cerbo GX to your network.
- Then go to SETTINGS > VRM PORTAL > VRM PORTAL ID and take a note of your portal ID.
- In a web browser go to vrm.victronenergy.com and register for a VRM account. You will have to verify your email to complete this step.
- Go to ADD INSTALLATION, select your device (in this case a Cerbo GX), enter your portal ID, and give your system a name. The name step is optional but please do not omit this step. Your system must be online while you complete this part.
This gets your system online in a basic way but to set it up for full remote support you will have to do the following other steps:
- Back at your Cerbo you have to do the following five things:
- Go to SETTINGS > VRM ONLINE PORTAL > ENABLE TWO WAY COMMUNICATION
- Go to SETTINGS > GENERAL > REMOTE SUPPORT and ENABLE REMOTE SUPPORT
- Go to SETTINGS > REMOTE CONSOLE > ENABLE ON VRM
- Go to SETTINGS > REMOTE CONSOLE >DISABLE PASSWORD CHECK
- Then you must reboot the Cerbo. Go to SETTINGS > GENERAL > REBOOT
- Back at the VRM page in a browser there are a few more things to do
- Enable Widgets. Go to ADVANCED then WIDGETS then enable them all
- Share your site. This is for viewing only. Go to SHARE. You can share with everyone on Victron World, you can embed the site in a web page or share it with an individual
- Invite a user. This is for higher level access. Go to SETTING > USERS, invite a user, and if you want detailed support ALLOW FULL CONTROL
There are a few other things you can do. Why not include a photo and a wiring diagram of your project? That way if you want tech support in the future when the details are forgotten the wiring diagram and all the relevant information is there. You could even make a list of the items in the project. They have to be stored as photos.
The full instructions for this are online on the Victron website at this link: VRM Portal Documentation The online manual has lots of screenshots. You can also refer to the Cerbo GX instruction manual. If you forgot to name your installation first time around you can go back later and name it.
Here is where to find the Widgets
CHECK IF YOU HAVE DONE IT CORRECTLY.
HERE IS WHAT YOUR VRM PAGE NEEDS TO SHOW IF YOU WANT ME TO HELP YOU
3 Comments
Steve Fuller
Date
4/1/2021
“ Enable two way communications. This you have to do on the VRM.” I cannot find this control on the VRM under settings>general. I did find it when I view the VRM remote console emulating my local display as described below. On my Cerbo gx display, I found the control settings>VRM online portal>VRM two-way communication>enable
Peter Kennedy
Date
7/16/2024
I think you must have misread this. "Enable two way communications" has to be done on the Cerbo
Thomas Lee Wilson
Date
7/15/2024
Do you stock a WiFi dongle or range extender for my Cerbo? If not can you recommend one? Having trouble with connection disconnects every day at random times. Thank You. Tom Wilson [email protected]
Peter Kennedy
Date
7/16/2024
Yes we stock the Victron Energy BPP900200300 CCGX Long Range WiFi Module (ASUS USB-N14)
Peter Kennedy has been in business since 1991 designing, installing and servicing marine electrical systems. The purpose of this blog is to offer support to both professional installers and do-it-yourself boat owners who wish to undertake this work themselves.
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